Cancel Reservation

A ticket may be cancelled subject to the following:

• More than 24 hours before departure, a refund or re-schedule is permitted and a R100.00 admin fee applies.
• At or less than 24 hours to 1 hour before departure, only a re-schedule is permitted and a refund is not permitted, a R120.00 admin fee applies.
• No refund or rescheduling will be permitted within 1 hour of the scheduled departure.
• With any re-scheduling, any increase in fare at the time of the re-booking being actioned will also be for the account of the Passenger. No Refunds are permitted on the date of departure or thereafter. Any change to a ticket requires a new ticket to be issued by Greyhound and Citiliner Plus and it does not guarantee the availability of a similar ticket class, fare, discount, seat or reserved seating.
• Greyhound and Citiliner Plus will not be bound by VERBAL QUOTATIONS. Quotes are valid ONLY at the time the quotation is provided in writing unless expressly indicated otherwise.